Discovery box,
Well I have had a fun time getting this box.
I ordered this the first week of January, the money came out
of my bank and I never heard anything. I came back off holiday and contacted
the company. Ever so apologetic arranged a refund, the subscription to be cancelled
and some free samples to be sent out in the post.
Great no problem, at least they have fixed it an apologised.
Roll on 3 months later £5 comes out of my bank. Contacted
the company again, however this time no email back. Send another email, no
email back. Then the magic of Twitter make 1 post and within 10 minutes I get a
message.
They look into it, cancel it again and refund me. However
they let me know the most recent box (that I didn’t order or authorise payment of)
had already been shipped. I asked if I should send it back and they said no
accept with our apologies.
So the box came, Nice packing, a good way to store your
smaller perfumes.
With some samples that
I have not used. (I shall pass on the mens ones)
Along with money off vouchers off the full sized versions.
Would I recommend the box,
As a perfume-a-holic yes I have
found a few more perfumes to add to the collection and I like the idea of them
being selected for me and posted out.
As a customer – no – as firstly it didn’t arrive, this was
then supposedly fixed, then more money came out of the bank. Luckily this was
only £5 however when then no one responds to you this is worrying and
frustrating.
Has anyone else had this experience?
Nicola
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